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first time helps defuse some of the tension for self-represented individuals
navigating unfamiliar territory.
Streamlining the Process Digitally
We are also looking at ways to automate processes that are largely invisible
to many of our stakeholders: the paperwork processes inside our court
An example of this is our move to automate the filing of court documents.
Currently, a person may need to be face-to-face with a court clerk to properly
file documents. In remote areas this is inconvenient when a courthouse
is hours away. Even worse, the process may be impossible for British
Columbians depending on the location of the nearest courthouse and their
Significant effort has been spent prototyping a new eFiling experience
for initiating documents in the Court of Appeal allowing British Columbians
to file electronically. The prototype will not only be more user-friendly, it
will also be more efficient for court staff as it eliminates much of the data
entry currently required. This frees up staff to turn their attention to other
priorities, improving efficiency and turnaround in other areas. Digital submission
of forms also means faster processing and enables immediate sharing
of filing information with necessary parties.
Following testing and refinement of this eFiling process in partnership
with the Court of Appeal, we hope to introduce this service at the high-
volume Provincial and Supreme Court registries.
Evidence management systems are also a priority area for reform, given
the increasing volume and complexity of managing digital evidence. Managing
evidence in a fully digital manner will enable a more effective, timeefficient
way to enter, retrieve and preserve evidence and exhibits.
The Roadmap for Change
The Court Digital Transformation Strategy covers the next five years of
planning and work with the government’s partners and key stakeholders in
our court system. While much is dependent on budget approval, we anticipate
moving forward expeditiously, because technology is not waiting for
To read the Court Digital Transformation Strategy, visit: <ow.ly/1Egw 50
1. Online: <www.bluejlegal.com/our-customers>. 2. Online: <justice.gov.bc.ca/divorce>.