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Jan Advocate 2017

102 V O L . 7 5 P A R T 1 J A N U A R Y 2 0 1 7 THE ADVOCATE recover these payments, and our innovative Family Maintenance Enforcement Program (“FMEP”) web services help them do that. B.C.’s online calculator makes the process fast, easy and accurate, enabling payroll departments to complete the deductions in seconds. Employers can also set up an account with FMEP to communicate sensitive data within a secure environment. The site is used by over 500 B.C. companies and is a unique initiative amongst Canada’s support enforcement programs. 6. Implement, monitor, measure, report on results and make necessary adjustments as you learn Implementation is the big leap of faith, but faith in our action is confirmed by monitoring, measuring according to meaningful metrics, reporting on results—both positive and negative—and using all of that information to make adjustments or mid-course corrections, as needed. This is an ongoing part of the continuous improvement cycle: plan, implement, review, improve. This is also a chance for us to ask ourselves some important questions: • What value has been added or created through this innovation? • Is this consistent with what was intended? • What previous gaps or unmet needs are being filled? • Are we reaching or empowering new stakeholders through this innovation? • Is this innovation economically replicable? As Attorney General and Minister of Justice, I remain steadfast in the vision I have defined for myself and the public servants I lead: innovation that improves access to justice. I know that we cannot solve the issues facing the justice system today by doing things the way we did them yesterday. If we want or expect different results, we must be open to change—bold change. To quote David Lloyd George, “Don’t be afraid to take a big step when one is indicated. You can’t cross a chasm in two small jumps.” t t t t t


Jan Advocate 2017
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