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Jan Advocate 2017

THE ADVOCATE V O L . 7 5 P A R T 1 J A N U A R Y 2 0 1 7 101 bunal that is accessible on any device, including mobile. Disputants can access “Solution Explorer”—an online tool that provides step-bystep, sequenced legal information to help users resolve disputes on their own. Participants access relevant information and resources, such as fillable letter templates. If a solution is not achieved, users can initiate a claim for a small fee to access mediation services, and—if all else fails—get in front of an adjudicator. The vision for the CRT was always clear and compelling: increase user satisfaction and simultaneously reduce costs, complexity and delay. This vision allowed us to set a direction and recruit supporters along the way. We found considerable—though sometimes dubious—interest among our traditional justice system audience. Members of the bar and the judiciary were invaluable in probing, critiquing and challenging our approach. And even beyond our province we have inspired some of our most enthusiastic and steadfast allies. The CRT has been lauded in numerous jurisdictions around the world as an unprecedented innovation that will forever change business as usual in administrative and civil law. Delegations from the United Kingdom, Australia, Singapore and Ottawa have visited to learn more about the CRT, and Ontario has asked to buy our Solution Explorer strata content. But perhaps our strongest advocates are the members of the public who have used the CRT to resolve their disputes. Since its launch, the CRT has had approximately 4,000 uses of the free Solution Explorer information pathways for strata. Of those, about three-quarters used the Owner, Tenant or Occupant stream and one-quarter used the Strata Council stream. Feedback to date has been positive and user satisfaction seems to be high. Recently, a CRT user made an informed demand to his strata council to turn on the heat in his building. He advised that if the strata did not take action, he would apply to the CRT. The strata turned on the heat for the first time in 18 months. The next phase for this cutting-edge technology and service will be to transfer Small Claims disputes from Provincial Court to the CRT. 5. Have a solid business rationale that articulates potential economic benefits (including costs and savings) and the sustainability of the innovation At any given time, there are 20,000 wage attachments in place for the payment of child support. B.C.’s employers play a key role in helping to


Jan Advocate 2017
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